Standard Bank - a safety risk - again

Were to start, apart from the fact that Standard Bank is useless they are posing a big security risk on our account. Not the first time this is happening, but last month we requested a replacement credit card for our MD as the old one were to expire end September. Upon receiving the new card, the card was in the wrong name, but connected to our MD's ID. Somehow Standard Bank changed the card holders name without any consent. The old card was cancelled and since the beginning of the month our MD is without a company corporate card. I requested feedback on multiple occasions and still have no idea if and when our MD will be issued the correct card. Another card was also issued of which the old one only expires in 2024, this was done without instruction. Another problem is the fact since 2003 our statements were sent via post to a postal address, when we opened a new account, the address was changed to our physical address. Getting the credit cards deductions to go off on the new account instead of the old account has been another 2 months fight and putting our company in arrears, and paying more on bank fees to get this sorted out.

There is a total lack of support, communication and skills to perform. I am very disappointed in this bank and is seriously thinking of requesting our directors to move our business to another bank.