Standard Bank, a huge disaster of an experience!!

If I could rate Standard Bank zero for no service it would probably be a good rating, minus 10 would be more suitable for the extremely poor service received. I had to get a new card, the lady bank promised me all is like it was, just new card, all else will be the same. My goodness, nothing was the same, I may as well have not received the card. Transactions declined at retailers, what an embarresment!!! Phoned the bank, who told me the retailer is the issue. Oh well, wanted to use my card at two retailers this morning, again not working. I get charged for transactions that declined. Phoned in again and after an hour on the phone still not sorted Transferred to 3 different people. Drove to the bank, got there the bank closed at 11:00 and not 12 as per the website, just a note in the window to say it is closing at 11. Wasted my Saterday!!! Now waiting for them to return my call to confirm the issue has been solved. they phoned to say it had to be done at the branch, the bank is closed. The card was never enabled. My goodness my experience was shocking to say the least. It has been about a week now, just to get my card linked and up and running. Definitely not taken customer service seriously at all!!! MINUS TEN WOULD STILL BE TO HIGH.