DF
Dennis F
1 reviews | Active since Jun 2019
29 Oct 2024, 15:35
Standard Bank a huge disappointment.
I am most annoyed by the non-existing service from my Standard Bank Credit Card. I am again unable to use my Credit Card. My Profile say my balance in Nil and my available also Nil. This same problem occurred last month and I was notified that the problem had been resolved and was closed, no one even spoke to me about it, disappointing to say the least. This morning when I saw what had happened I immediately transferred R20,000 into my credit card account so that I can use it. When I tried this afternoon to use it the transaction could not go through. Where is my R20,000.00 of my money? It seems I am unable to even access my own funds.
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Replies (2)
Standard Bank's replyOfficial
29 Oct 2024, 16:00Dear Dennis
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Oct 2024, 16:00
Official
Dear Dennis
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Oct 2024, 17:05Dear Dennis
We appreciate you taking our call.
We can verify that, as of November 2024, the date of your debit order has been moved to the 27th of each month.
We hope that our future interactions with you will be better.
We sincerely regret any inconvenience this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
We can verify that, as of November 2024, the date of your debit order has been moved to the 27th of each month.
We hope that our future interactions with you will be better.
We sincerely regret any inconvenience this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2024, 17:05
Official
Dear Dennis
We appreciate you taking our call.
We can verify that, as of November 2024, the date of your debit order has been moved to the 27th of each month.
We hope that our future interactions with you will be better.
We sincerely regret any inconvenience this has caused.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
We can verify that, as of November 2024, the date of your debit order has been moved to the 27th of each month.
We hope that our future interactions with you will be better.
We sincerely regret any inconvenience this has caused.
Kindest regards
Standard Bank Hello Peter Team
***