Standard Bank a disaster.

I have been a loyal customer of Standard Bank for the past 45 years, and in the last 12 months the service has been absolutely shocking. Their internet online banking is not the best (also extremely slow) , when comparing to FNB. I have queries from last year still unresolved. I was back at the Greenstone in May 2020 with the same queries and some other issues. Still no answers/no progress, can you believe this absolutely no concern for their Customers and I'm a Prestige account holder. So I made the mistake of going back yesterday (Wednesday 12 Aug) at Greenstone. At 10:05 I joined the que (outside the bank) of about 40 to 50 Customers in the Std que, in the banking hall. FNB & ABSA 30 or less, Nedbank 8 and Post Office 8-10 customers, however there were about 150 to 200 people in the area. So if you want to get Covid-19 come to Greentsone banking, Interesting that the Standard Bank que was the longest by far? Checked in at customer counter 11:07 1 hr 7 min later. Waited in the bank for 1 hr 18 min, then served, 2 hrs 25 min later, but during my discussion had 3 employees interrupt our discussion, no respect whatsoever! Eventually left the bank after 3 hrs & 7 min. I'm afraid their slogan of moving forward has changed to "Moving Forward at a snails pace". My suggestion, stay away from Standard Bank. Seriously considering of moving away from Standard Bank, the frustration and lack of service is just not worth it anymore. So the Standard Bank Customers are experiencing this extremely long delay every day of the week. Standard Bank, you should be ashamed of your lack of service to your Customers. Standard Bank do not check Hello Peter and have no idea of Customer satisfaction whatsoever.