STANDARD BANK A BUNCH OF ******

Standard bank has to be the ****piest bank ever.

For 2 years now they have been debiting my mother's account for a house that was paid up since 2016. My mother then noticed last year August and she went in to the bank to notify them of this and this is what Standard bank did:

1. Continued to debit money from her account till this day, even after numerous visits to the bank. (mind you this is an elderly woman who can barely walk and still goes to the bank every other week only to get **** service from the consultants.) 2. They closed her account for no reason and requested a letter from her so that they can re-open the account, we did that and they still continued to debit. 3. Since my mother first complained about this last year August she has been given the run around, asked to write stupid letters and make calls every other day. And she eventually dealt a lady called Duduzile who is apparently in JHB...

Now this Duduzile character tells my mom that she won't get her full refund for whatever reason.

My mother is an elderly woman who shouldn't be made to struggle so much to get her own money back. It's been months now, the last straw was when we called on Monday since I was home for the long weekend and that consultant hung up on her.

STANDARD BANK is taking advantage of this elderly woman because they keep giving her the run around and they still won't pay her what is rightfully hers because she doesn't know the channels to follow for a complaint. They even asked her to send an e-mail (she's flippen old and not so much into technology, she doesn't even have an e-mail address)

and when I calculate from her bank statement the amount she should be refunded with, Duduzile told her she won't even get half of it.

BUNCH OF ****** WITH RUDE CONSULTANTS AND PATHETIC SERVICES.

I will also be approaching the ombudsman if this issue is not resolved by the end of the week.

Absolutely disgusted by this **** bank.