Standard Bank, "a Bank" or just a "Standard benchmark" for Excuses - Poor Customer Service!

The following is an extract from my email sent to Standard Bank Complaints resolutions department after only PROMISES on FEEDBACK but no ACTION! This follows my previous Reviews earlier this week on HelloPeter:

Hi, What is happening? I am really running out of patience on empty PROMISES from ALL Standard Bank Staff. Even since my first post on Hello Peter NOTHING but Promises!!! By 13h00, the original call to log my claim will be 14 days old. This will now force me to seek Legal Council – will not even waste time with Ombudsman. Let me know as Standard Bank is the FSP who recommended their own product, Standard Bank Home Insurance, Standard Bank is my BANKER suppose to protect my and the Bank’s asset, (The Property) and it is Standard Bank Insurance lack of dealing with the claim letting everyone down. The Complaints department has appointed 2 members to resolve the issue and All I am getting is excuses and no replies. The Superior of the Claims department is obviously too busy to Act on their own colleagues call to resolve the claim.