Standard Bank, a bank in disarray

Standard Bank has now plummeted to the lowest service I have ever experience. As my wife is ill I have been trying to do her banking, so far none of my requests for help via the SB internet contract page have been acknowledge or answered. I went into the local SB office and asked to get a power of attorney for her accounts, they said they could not come to the house, but would contact me to come in when all the forms were available, I am still waiting for that call! I then put the SB app on her phone so I could increase her limit (which had been changed along with other data on her SB account???) but when I tried to increase the limit, it told me to contact them, this is despite the message when you phone them advising you to get the app to do this action!!!!. I have sat on the phone many times for long periods trying to speak to a consultant, only to hear that they are experiencing heavy calls and so far have never managed to speak to consultants. Bye Bye Standard Bank you have failed too many times to continue to do my banking. Regards Richard Greenaway