CG
Cindy G
1 reviews | Active since Dec 2017
10 Dec 2020, 10:19
STANDARD BANK
I was sent a letter stating my home loan is in arrears for R64.41. I contacted standard bank homeloans division on Thursday 031220. I advised the call centre agent that I am not in arrears and she confirmed that she could see on her side that I have been paying extra into my home loan acc. She issue me with a ref. number and said she will escalate this matter and the "Case"will be closed on the 091220. I had no feedback from standard bank. When I called this morning my file cannot be opened. Poor Pathetic service.
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Replies (3)
Standard Bank's replyOfficial
10 Dec 2020, 10:59Hello Cindy Govender
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply10 Dec 2020, 10:59
Official
Hello Cindy Govender
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
CG
Cindy G's updateReviewer Update
22 Dec 2020, 09:48Dear Complaint Resolution Centre
To date I haven't had any feedback from you guys regarding my bond. What is going on??????????????
To date I haven't had any feedback from you guys regarding my bond. What is going on??????????????
CG
Cindy G's update22 Dec 2020, 09:48
Reviewer Update
Dear Complaint Resolution Centre
To date I haven't had any feedback from you guys regarding my bond. What is going on??????????????
To date I haven't had any feedback from you guys regarding my bond. What is going on??????????????
Standard Bank's replyOfficial
22 Dec 2020, 13:29Good day Cindy ,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply22 Dec 2020, 13:29
Official
Good day Cindy ,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre