Standard Bank

I reported a *****ulent transaction on the 1st Feb 2025 on my credit card account.I received a ref nr. 2 days later another transaction went off. and 4 days later another transaction all totaling +- R14000. I submitted all relevant documents they required to them. When I follow up on my case I just get send around. logged a complaint and the consultant called with no info regarding my case , did it just to tick a box and say they called me.This is totally unacceptable from one of the biggest banks since they should have acted on the first transaction and now I am affecting due to them not following procedure.