GN
Gary N
1 reviews | Active since Jul 2015
17 Nov 2025, 12:28
Standard bank
We transferred money from a off s**** account Standard Bank to our account on South Africa Off s**** have confirmed the money has left our account but Standard Bank South Africa can't find the transfer funds No one can help and Standard Bank South Africa dont have anyone u can talk too
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Standard Bank's replyOfficial
17 Nov 2025, 12:38Dear Gary,
Thank you for your enquiry.
Please note that, as the receiving bank, we are unfortunately unable to initiate a trace on funds sent from an offs**** account.
Fund tracing can only be requested by the sending bank, as they hold the account from which the payment originated.
We kindly recommend that you contact your offs**** bank and request them to initiate a payment trace on your behalf.
Once the trace has been actioned, they will provide feedback or liaise directly with us if required.
Kind regards,
Standard Bank Help Centre
***
Thank you for your enquiry.
Please note that, as the receiving bank, we are unfortunately unable to initiate a trace on funds sent from an offs**** account.
Fund tracing can only be requested by the sending bank, as they hold the account from which the payment originated.
We kindly recommend that you contact your offs**** bank and request them to initiate a payment trace on your behalf.
Once the trace has been actioned, they will provide feedback or liaise directly with us if required.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply17 Nov 2025, 12:38
Official
Dear Gary,
Thank you for your enquiry.
Please note that, as the receiving bank, we are unfortunately unable to initiate a trace on funds sent from an offs**** account.
Fund tracing can only be requested by the sending bank, as they hold the account from which the payment originated.
We kindly recommend that you contact your offs**** bank and request them to initiate a payment trace on your behalf.
Once the trace has been actioned, they will provide feedback or liaise directly with us if required.
Kind regards,
Standard Bank Help Centre
***
Thank you for your enquiry.
Please note that, as the receiving bank, we are unfortunately unable to initiate a trace on funds sent from an offs**** account.
Fund tracing can only be requested by the sending bank, as they hold the account from which the payment originated.
We kindly recommend that you contact your offs**** bank and request them to initiate a payment trace on your behalf.
Once the trace has been actioned, they will provide feedback or liaise directly with us if required.
Kind regards,
Standard Bank Help Centre
***