NK
Nthabiseng K

1 reviews | Active since Mar 2016

20 Apr 2026, 12:02

Standard Bank

I was paying school fees from my Capitec Bank Account and I used the Lakeside Mall Branch Code instead of the Account number. Standard Bank auto corrected the numbers by adding extra zero and thus aying into someone else account number. We have tried to recall the money with Capitec and was advised insuffient funds and Client refuses to give consent for contact deatils. I did not use the account nuber the money was paid into.

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Replies (1)
Standard Bank
Standard Bank's reply20 Apr 2026, 12:12
Official
Dear Nthabiseng 

Thank you for contacting us for assistance.

We strive to make every customer’s experience enjoyable, and we sincerely regret that we were unable to meet your expectations on this occasion. 

Please rest assured that we will do our utmost to resolve the matter as soon as possible and work towards a solution that meets your needs.

A member of our team will contact you shortly to provide further assistance.

Kindest regards,
Standard Bank Hello Peter Team
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