SM
Sivagami M

1 reviews | Active since Nov 2025

24 Nov 2025, 14:15

Standard Bank

Hello I went into Standard bank to close my account as I am a pensioner and the fees are too much and I no longer need it. I was told I could do it online. When I went online a couple days later they had more interest charges which was R 433. Which I ended up paying and I still could not close the account. Then I called in to close the account, they then said I have to pay a further R 111.48. I told them to close both my cheque account and credit card. They said I have to phone on Monday cos they cant see the settlement and it was already paid off. I called in today and now they say I owe another interest on this account which doesn't reflect cos its paid off. I now apparently owe another R 47.46 cos they did not close it the other day. Then I have to also close my U counts separately apparently. I also did that on Friday and today they phone and say I need to pay another amount. We are pensioners and they did not initially make me aware of all these unnecessary charges. Now they say these amounts must be paid in order to close the accounts, I had to that otherwise they keep charging interest, It is sad how pensioners are taken advantage of these days and these may seem like small amounts but they add up when you are a pensioner

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Replies (1)
Standard Bank
Standard Bank's reply24 Nov 2025, 14:16
Official
Dear Sivagami,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
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