Standard bank

On the 8th February 2025 there was an online transaction that went through I phoned the ***** department immediately to block my card, they blocked the account as requested and told me the ***** department will phone me within 7 working days. I waited for 7 days but no one gave me an update. I called the ***** department on the 17th February the phones kept on ringing a whole 1 hour being on the phone without any luck. On the 24th February I went to the branch and spoke to one of the branch managers from westgate mall he also phoned the ***** department he was also taken from pillar to post because nobody wanted to be accountable for this case. A lady from the ***** department finally called me and she stated that he sent an email to the finance department as soon as they respond she will give me a call and the latest should be tomorrow which was on the 25th February. To date nobody has given me any update about this case. It is a month now being taken back and forth with this case. Standard bank company we trust you with our finances but you are even failing to update us when our money is missing this is very disappointing.