JG
Jabulile G
1 reviews | Active since May 2023
22 May 2023, 13:59
Standard bank
Standard bank there closed my account i ask there why my account it's closed there say some was sending me more and i explain them about that money there ask me to send some documents i do dat on the 27 of March and i call them several times after i was send there documents to check who far there process to re open my account there always say there will call me after 24 hours up to now one was calling me back as they say i was with standard bank more than 20 years bt but now i can't trust them because of empty promises please help me about this situation I'm tired of this nonsense.
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Replies (3)
Standard Bank's replyOfficial
22 May 2023, 14:13Hi Jabulile
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply22 May 2023, 14:13
Official
Hi Jabulile
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
JG
Jabulile G's updateReviewer Update
25 May 2023, 11:29I'm so irritated and disgusted by Standard bank, they closed my account in since March 2023. When I complained, they questioned me about the money which was deposited into my account, and I explained to them where it came from, then they asked for some documents to be emailed to them, I quickly sent the documents as per their request. After that there was no communication. I then phoned to ask them to reopen my account, their response was "we will call you back". Since March up to this date, I have called them 5 times and their response wass the same, "promising to call me back" which has never happened, and my account is still closed. What disgust me the most is that I have been with Standard bank for over 20 years yet they treat me like trash. The way they are treating me is irritating and annoying. All these years my trust was on Standard bank, but now I'm beginning to realize that they cannot be trusted at all 😡
JG
Jabulile G's update25 May 2023, 11:29
Reviewer Update
I'm so irritated and disgusted by Standard bank, they closed my account in since March 2023. When I complained, they questioned me about the money which was deposited into my account, and I explained to them where it came from, then they asked for some documents to be emailed to them, I quickly sent the documents as per their request. After that there was no communication. I then phoned to ask them to reopen my account, their response was "we will call you back". Since March up to this date, I have called them 5 times and their response wass the same, "promising to call me back" which has never happened, and my account is still closed. What disgust me the most is that I have been with Standard bank for over 20 years yet they treat me like trash. The way they are treating me is irritating and annoying. All these years my trust was on Standard bank, but now I'm beginning to realize that they cannot be trusted at all 😡
Standard Bank's replyOfficial
25 May 2023, 11:43Hi Jabulile
Thank you for getting back to us. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for getting back to us. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 May 2023, 11:43
Official
Hi Jabulile
Thank you for getting back to us. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for getting back to us. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team