RD
Roy D

1 reviews | Active since May 2023

29 May 2023, 13:12

************ Standard Bank

I made a online payment of R47 000 to purchase batteries. I was then contacted by the Standard Bank ***** department who informed me that they were concerned about the company in question. As the batteries were very well priced I decided to go to the supp**** and pick up the batteries, but I got a call from my Standard Bank bank manager who stated that I should not collect the batteries and that my money was safe as the payment was blocked. I decided to follow the banks instruction and did not collect the batteries. Standard Bank then proceeded to pay over the money to the *****sters, so now I have no batteries and no money. My bank manager, obviously under Standard Bank policy guidelines refuses to confirm or deny in writing that the above transpired and I should try other means of recouping the money because it is not there problem.

0
Replies (1)
Standard Bank
Standard Bank's reply29 May 2023, 13:18
Official
Dear Roy

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***