MW
Mel W
1 reviews | Active since May 2020
12 Jan 2022, 09:38
Standard Bank
I received an SMS from Standard Bank informing me that a suspicious transaction had been detected on my credit card and that my card had been blocked. I was to call their ***** line urgently to sort this out and to get my card reinstated. I called the number, which is a share call number. I was then subjected to a recording telling me how important my call. I held on for over 45 minutes and eventually terminated the call in frustration. My share of the call was R32.45. I then went into the local branch and managed to sort this out. Not good Standard Bank when it cost me R32.45 and a trip to the local branch.
Helpful (0)
Replies (3)0
Replies (3)Standard Bank's replyOfficial
12 Jan 2022, 19:37Hi Mel
Thank you for posting your comments.
We sincerely apologize for the inconvenience caused. We will look into your matter and revert back to you as soon as possible.
We sincerely apologize for the inconvenience caused. We will look into your matter and revert back to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply12 Jan 2022, 19:37
Official
Hi Mel
Thank you for posting your comments.
We sincerely apologize for the inconvenience caused. We will look into your matter and revert back to you as soon as possible.
We sincerely apologize for the inconvenience caused. We will look into your matter and revert back to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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MW
Mel W's updateReviewer Update
26 Jan 2022, 13:25Well it's 2 weeks later and no a word from Standard Bank notwithstanding their reply that they would revert back to me as soon as possible. Not a good way to treat a customer of more than 40 years.
MW
Mel W's update26 Jan 2022, 13:25
Reviewer Update
Well it's 2 weeks later and no a word from Standard Bank notwithstanding their reply that they would revert back to me as soon as possible. Not a good way to treat a customer of more than 40 years.
Standard Bank's replyOfficial
26 Apr 2022, 15:40Hello Mel
As per our telephonic conversation this matter has been resolved.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
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As per our telephonic conversation this matter has been resolved.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 Apr 2022, 15:40
Official
Hello Mel
As per our telephonic conversation this matter has been resolved.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
As per our telephonic conversation this matter has been resolved.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
