Standard Bank

I had an issue with my notice account where I couldn't put in a notice. I decided to close that account in order to get to the money, this was seven days ago I was supposed to receive that money this morning however it's now 14:40pm almost close of business today and still nothing. I left my previous bank because of the constant inconveniences. Why do I need to either fight with someone so I can get the RIGHT KIND OF SERVICE? I don't have the luxury of walking to a branch everytime I have an issue... I'm so tired, fed up with the constant issues. I have expectations when it comes to my bank and you guys are honestly going out your way to make my banking experience as unpleasant as possible.