Standard Bank

ON the 2nd of April I received a SMS stating that my RCP loan was not paid, however this was paid through debit order from my chequing account at Standard Bank! Bear in mind, I have never missed a payment, due to the debit order system that was set-up. After receiving the SMS, I contacted them, and they confirmed that payment has been received and is indeed reflecting in my RCP account and the account will not be "frozen" the only explanation was that it was an system error.

On the 5th of April at 11H01 I received and SMS Stating "Dear Client, your revolving credit facility has been suspended. Please pay amount due to have it reinstated and to ensure it is not permanently revoked." I immediately called them and was on hold for more than 20 minutes, only to be told it was a system error and it will be rectified.

On the Sunday the 6th of April it was still not rectified, I once again called and was told that debt collection does not work on weekends, and they could not assist me. They have sent an e-mail to remove the block from the account. I did have a lot more funds available in the account, but now it reflects zero. I managed to get a bank statement of the RCP account also reflecting the payment. This will negatively impact credit scoring.

I have been more than patient and it seems that it is only promises but nothing gets done to assist the consumers, why do you have bankers 24/7 and they are not able to assist you with a matter that was completely caused by Standard Bank but now they cannot resolve it? How many other consumers has been negatively impacted by this? And if it was a system error, why is it taking so long? Why was there no media release or communication sent to consumers? This only lets one believe that it was in fact not a system error, but a human one for not doing due diligence.

Up until now, I am still waiting for feedback as promised.