DM
Damaris M
1 reviews | Active since Sept 2025
19 Sept 2025, 10:56
Standard bank *****
My name is Portia. On the 1st Sept 2025 my Standard bank account was hacked and de*****ed. I reported the matter at the nearest branch. Unfortunately to date the matter has not been resolved. I submitted all the documents requested to help with the case. I got paid in the 15th since it is my payday and also as it has reflected on the system. My account is locked and blocked. I can't access. I can't pay all my bills. Please please help me. My contact no. Is ***
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Replies (4)
Standard Bank's replyOfficial
19 Sept 2025, 11:26Dear Damaris,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2025, 11:26
Official
Dear Damaris,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
DM
Damaris M's updateReviewer Update
19 Sept 2025, 11:41Thank you for your response. I am broke. I don't Hav even a cent. Can I pls access my account. Case no is SR ***. Wonder park branch manager act like he/she is not interested in my case. Going forward what am I supposed to do. Can you please call me as soon as possible. Before I commit suicide.
DM
Damaris M's update19 Sept 2025, 11:41
Reviewer Update
Thank you for your response. I am broke. I don't Hav even a cent. Can I pls access my account. Case no is SR ***. Wonder park branch manager act like he/she is not interested in my case. Going forward what am I supposed to do. Can you please call me as soon as possible. Before I commit suicide.
DM
Damaris M's updateReviewer Update
19 Sept 2025, 11:58My family is struggling whereas I have money in my account. These matter is taking forever to be resolved. I hav submitted affidavit together with payslip to show that yes I got paid but still I can't access my account and my money. I owe a car which can be taken anytime since I didn't pay. My daughter can be expelled at school bcos of non payment. I don't food in my house. How am I dealing with the stress. From the 2nd till today the 19th September 2025. All these that is happening is not my fault but I am the one suffering. I am also going to report these matter to Ombudsman and also to all the media platforms.
DM
Damaris M's update19 Sept 2025, 11:58
Reviewer Update
My family is struggling whereas I have money in my account. These matter is taking forever to be resolved. I hav submitted affidavit together with payslip to show that yes I got paid but still I can't access my account and my money. I owe a car which can be taken anytime since I didn't pay. My daughter can be expelled at school bcos of non payment. I don't food in my house. How am I dealing with the stress. From the 2nd till today the 19th September 2025. All these that is happening is not my fault but I am the one suffering. I am also going to report these matter to Ombudsman and also to all the media platforms.
Standard Bank's replyOfficial
19 Sept 2025, 12:01Thank you for the update Damaris. We will review this matter and we will get back to you.
Standard Bank's reply19 Sept 2025, 12:01
Official
Thank you for the update Damaris. We will review this matter and we will get back to you.