SN
Sonto N
1 reviews | Active since Dec 2013
15 Nov 2021, 08:12
Standard Bank 704***** department is a ***** of its own
I was ****** on Tuesday 09/11/2021 ATM card *****. I immediately notified the bank to stop my card when it dissapeared into the machine. The bank advised that the ***** department would look into my case and refund the money that went of my Account within 48 Business hours. Not only has the money not been replaced, I haven't had a single person from Standard Bank even bother to call and update me on the progress. I'm highly disappointed and regret trusting this institution with my money.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Nov 2021, 08:38Dear Sonto N
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply15 Nov 2021, 08:38
Official
Dear Sonto N
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
23 Nov 2021, 11:57Dear Sonto N
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Standard Bank's reply23 Nov 2021, 11:57
Official
Dear Sonto N
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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