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gail N

1 reviews | Active since Mar 2019

27 Jul 2023, 08:52

STANDARD BANK

STANDARD BANK IN CRESTA MALL HAS TO BE THE WORST & MIST ARROGANT CUSTOMER NON SERVICE!!! 😫 😫 😫 😑 😑 😑 TWICE NOW AT MINTH END I HAVE ATTEMPTED TO SEEK HELP AT THE ATM TO PAY MY WIFI I ACC - - AS I AM A PENSIONER OF 72 WHO SUFFERS FROM REALKY BAD GOUT ATTACKS IN MY FOOT - - THIS MAKES STANDING & WALKING VERY PAINFUL TO SRAND IN QUEUES - - THESE QUEUES ON BITH TIMES HAVE BEEN MADE UP OF 95 %PPL APORIX 30S & 40 AGE GROUP - - - WHEN I REQUESTED THAT I BE ASSISTED SOONER - - - I WAS GIVEN A FLAT NO!!!!! AS THE BANK REORESENTATIVECWAS AFRAID TO BE SHOUTED AT BY THE YOUNG CLIENTS IN THE QUEUE 😫😫😫😫😫😫😱😱πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯πŸ˜₯SURELY THIS CAN BE DEALT WITH - - I HAVE AKSO HAD YEARS OF QUEUEING IN MY YOUTH BUT WHY SHOULD I NOT EARN SOME RESPECT IN MY 70S AT THE BANK???? 😭😭😭πŸ˜₯πŸ˜₯πŸ˜₯😑😑😑😑😑😑😑😑😑😑😑THE STAFF WERE SITTING TITAKLY IDKE BOTH LADIES AT THE ENTRANCE & FURTHER IN AT A DESK I PRESUMED WAS CLIENT SERVICE - - BOTH PASSED ME FROM ONE SIDE TO THE OTHER - - - WHAT A DISPOSABLE ATTITUDE & LACK OF TOTAL COMPASSION FOR THE SENIOR CITIZENS - - THEY NEED TO REMEMBER THAT ONE DAY WE ALL GET TO MY AGE 😑😑😑😑😑😑😑THIS BANK HAS ABSOLUTELY NO MANNERS & WILL NOT SEE ME AGAIN!!!!! 😫 😫 😫 😑 😑 😑 😑 😑 😑 😑 😑 😑 EVER!!!!! 😫

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Replies (1)
Standard Bank
Standard Bank's reply27 Jul 2023, 08:59
Official
Hi Gail

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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