Standard bank

I had a smash and grab incedent and needed to stop my cards. Dealing with std bank was more traumatic than the smash and grab incedent. I got my new cards and had to spend 4 days on the phone with std bank to get them to work. They kept on blocking the new cards causing a lot of embarrassment. My business banking card was also stopped. It took 3 weeks to eventually get a new card delivered to a branch. They refused to deliver to a third party even though my private banker said it would be fine and they had all the info and id's they needed. My children bank at Fnb and never had this issue. Main problem is that one cannot escalate this or get any assistance.