Standard bank

While I appreciate your response I doubt the sincerity in understanding my frustration, because after the hoops I've had to jump through to get my own money back that could and should have been used on my 1 year old son gives me a lack of confidence in banking my money anywhere at this point, when I asked your support team to point out where in your terms and conditions it states that I have to wait 10 days for money to be released from an authorisation hold after they themselves pointer out the fact the merchant hadn't banked the money, they told me that this information isn't public but an internal process, and now I have to resort making this public because I feel like banks are getting away with too much when it comes to consumer protection, last year ****mers stole so much money from my account, I went almost 30k in overdraft, and while standard bank returned my money because it was clearly *****ulent purchases, they could not offer me any explanation as to how the money could be ****** from my account in the first place, and how an account that isn't an overdraft account is able make purchases while in overdraft, so I don't think you do understand my frustration, like I said, standard bank likes to shift the blame somewhere else so they don't need to resolve the issue and can't be held accountable for the fault claiming plausible deniability, and while standard bank continues to take this stance with its customers I can never be confident that your empathy is sincere