standard bank

im still waiting for funds recalled requested on 20th december 2022

A Consultant is attending to your request . The turnaround times are approximately 48 Hours for Standard Bank and 3- 5 business days for Agent Banks depending on the complexity or any delay in the Agent Banks response which may result in an extended turnaround time.

The charge applicable for such a recall is R310.00 per item which will be charged upfront. Please always Quote QMRC reference number on subject field for any future queries.

Please can we have a Proof of Payment attached in PDF format when submitting a recall request. This is a new requirement for Banks to be able to apply our reversal requests. Proof of payment should be for the amount of the payment being recalled and not the charge.

Please only escalate after 5 business days if no response received for agent banks and 48hrs for internal transactions

Please note that all ********** transactions must be reported to our ***** hotline ensure that you have a valid case number from SAPS. Contact no: ***

Kind Regards TPS Bureau Services Recalls | Corporate and Investment Banking | Standard Bank Group Constantia Valley Office Park Block E 2nd Floor 4 Ellis Rd, Constantia Valley, Roodepoort, Johannesburg, South Africa | Tel:+27 11-858 *** email: ***