SS
Sarah S
1 reviews | Active since Feb 2024
19 Feb 2024, 09:01
Standard Bank
I have been struggling for about 3 weeks to withdraw money from my contract save account. November 2023 I withdrew telephonically with no problem. When I tried this year I was informed it's not possible. Please can we have clarity on this matter? Is it possible to withdraw telephonically if one phones the call center? Obe week it's possible, the next it's not. I am now in the branch, but the system is giving problems. What to do? I live 70km from the nearest branch, thus this is really a problem that Standard Bank can not assist me in this matter.
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Standard Bank's replyOfficial
19 Feb 2024, 09:10Good morning Sarah
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply19 Feb 2024, 09:10
Official
Good morning Sarah
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***