CP
Cally P
1 reviews | Active since Feb 2020
22 Jul 2020, 15:24
Standard Bank
On Saturday 18 July 2020, stood in queue for about 30 minutes before getting to see anyone. When getting inside bank were told that we could not open a business bank account & to email docs or go to Pickering Street. On Monday morning at 9:00 wen to Pickering Street and stood for at least 2.5hrs before getting inside which took another 30 minutes before being attended to. Then we were told again we need to email the docs which we emailed yesterday. Ndombi phoned and unfortunately missed call - we have phoned back this morning, holding on 29minutes and then again 17minutes and 3rd time 19 minutes. How can it take so long to just open a business quote. Kind Regards, ***
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Standard Bank's replyOfficial
22 Jul 2020, 22:36Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply22 Jul 2020, 22:36
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***