SS
Shirley S

1 reviews | Active since Sept 2023

04 Jan 2024, 14:35

Standard Bank

In August Standard Bank notified me that there were *****ulent activities in my account. Since then I have been in contact with them a number of times including calling and speaking to them from their branch in Norwood Mall. To date I have had no contact from them. While the amount of money isn't that high, to me as a pensioner, every cent counts. The promise to get back to me within 3 to 5 working days and the next time within 24 hours. So far nothing I have been banking with Standard Bank for well over 40 years and am not impressed with the service, or lack thereof from their ***** department. I am seriously considering closing my account and going to another bank if this is how they treat their clients. Thanks. Shirley Stein

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Replies (4)
Standard Bank
Standard Bank's reply04 Jan 2024, 14:38
Official
Dear Shirley

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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SS
Shirley S's update04 Jan 2024, 14:41
Reviewer Update
Pity that I had to resort to Hello Peter to get Standard Bank to notice and respond
Standard Bank
Standard Bank's reply04 Jan 2024, 14:47
Official
Dear Shirley

Our team is working on the matter.

We will be in touch with further feedback.

Thank you


Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Jan 2024, 14:39
Official
Dear Shirley 

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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