Standard Bank

Hi On the 23th of April I made an electronic funds transfer and it never reach the person I was sending to, I then called Standard Bank on the 28th of April to make enquiries which they confirmed my payment and yet confirmed again that the money never went through to the next person, they then promised to escalate my case and promise to call me back but they never called me, I then called Standard Bank again today which is the 22nd of May to alert them that the money is still not yet on the persons account and they said they will escalate the matter yet again, I’m so disappointed I made other payments today which they didn’t go through still I’m hurt and dissatisfied with the services at Standard Bank