WG
Wilhelm G
1 reviews | Active since Aug 2009
07 Dec 2023, 13:39
Standard Bank ***** ....
Standard Bank ***** division notified me of a potential *****ulent transaction on my credit card.
I also received the sms stating the amount. I phoned ***** division immediately and also rep**** to the SMS that the transaction is *****ulent.
My card has been stopped immediately.
I have been asked to open a police case, which i tried to do. The police however want a stamped bank statement. showing the *****ulent transaction. My account is frozen so I cannot print a statement as explained in a second call this morning to the ***** division.
Cherry on the cake was a phone call from Card ***** division asking me if it was really a *****ulent transaction.
Really?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
07 Dec 2023, 13:55Dear Wilhelm
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Dec 2023, 13:55
Official
Dear Wilhelm
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
WG
Wilhelm G's updateReviewer Update
07 Dec 2023, 15:50Thank you!
WG
Wilhelm G's update07 Dec 2023, 15:50
Reviewer Update
Thank you!
Standard Bank's replyOfficial
07 Dec 2023, 15:54Hello Wilhelm
Your matter has been assigned to our agent who will be reaching out to further assist.
Your matter has been assigned to our agent who will be reaching out to further assist.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Dec 2023, 15:54
Official
Hello Wilhelm
Your matter has been assigned to our agent who will be reaching out to further assist.
Your matter has been assigned to our agent who will be reaching out to further assist.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
08 Dec 2023, 14:03Dear Wilhelm
Please be aware that this is currently an ongoing investigation for our staff.
Because of the nature of your complaint, they asked that you visit the branch in the meantime to provide a statement.
We hope you will receive the appropriate assistance.
Continue to have a wonderful day
Kindest regards,
Please be aware that this is currently an ongoing investigation for our staff.
Because of the nature of your complaint, they asked that you visit the branch in the meantime to provide a statement.
We hope you will receive the appropriate assistance.
Continue to have a wonderful day
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Dec 2023, 14:03
Official
Dear Wilhelm
Please be aware that this is currently an ongoing investigation for our staff.
Because of the nature of your complaint, they asked that you visit the branch in the meantime to provide a statement.
We hope you will receive the appropriate assistance.
Continue to have a wonderful day
Kindest regards,
Please be aware that this is currently an ongoing investigation for our staff.
Because of the nature of your complaint, they asked that you visit the branch in the meantime to provide a statement.
We hope you will receive the appropriate assistance.
Continue to have a wonderful day
Kindest regards,
Standard Bank Hello Peter Team