SS
Sipho S

1 reviews | Active since Oct 2024

18 Oct 2024, 12:49

standard bank

This is for standard bank at gateway mall. The service very slow, I waited for 45mins and this is not because there were many customers, but because the service was slow (it is slow daily). I left without getting the help I needed. This needs to be addressed asap.

0
Replies (4)
Standard Bank
Standard Bank's reply18 Oct 2024, 13:22
Official
Dear Sipho

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply19 Oct 2024, 10:58
Official
Dear Sipho 

Our team tried calling you to no avail.

Please confirm a convenient time we may contact you.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply21 Oct 2024, 10:15
Official
Dear Sipho

Our team tried calling you to no avail.

Please confirm a convenient time we may contact you.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply21 Oct 2024, 13:48
Official
Dear Sipho 

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you.

Should you still need any further assistance please reach out to us.

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team
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