NH
Nhlakanipho H
1 reviews | Active since May 2014
21 Dec 2023, 09:50
Standard bank *****
I have had the worst experience with standard bank and now I wont be able to go home in see my family, Because they decided to block my account just because I deposited R34000.00 to settle my RCP loan and R12 000.00 to try and purchase a desktop PC. They called me on the 13th and said they detected ***** on my account and I explained to the lady the money was try and purchase a PC via OZOW.ME and I can only top up with R3000.00 at a time because that is their limit. After the lady finished speaking an said okay she understand, I thought everything was sorted, little did I know my account was frozen since, and I was not even told it was frozen, I have called their department 3 times and I was told case has been escalated, sent and email and I was told a consultant will call me. Its funny how they don't care about their clients and leave you hanging. Couldn't sent money for Groceries to my Aunt in Natal and now they must fend or themselves, seems like I wont be able to spend Christmas with them, while the same investigation team will be going on Holiday and having fun with their Families. I have never been so traumatized by this bank.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
21 Dec 2023, 10:12Hi Nhlakanipho
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Dec 2023, 10:12
Official
Hi Nhlakanipho
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
NH
Nhlakanipho H's updateReviewer Update
22 Dec 2023, 08:59Good day,
I have been waiting for the so called team to call me the whole week, no one has even bothered to call me even once, this is the 3rd time this case has been escalated. after being with you guys for 13years and I am being treated like a ********. I guess they still wont bother calling me as they are busy packing the bags to go spent time with their families whilst I can go and see mine for Christmas, really this has been the utmost worst experience ever.
I have been waiting for the so called team to call me the whole week, no one has even bothered to call me even once, this is the 3rd time this case has been escalated. after being with you guys for 13years and I am being treated like a ********. I guess they still wont bother calling me as they are busy packing the bags to go spent time with their families whilst I can go and see mine for Christmas, really this has been the utmost worst experience ever.
NH
Nhlakanipho H's update22 Dec 2023, 08:59
Reviewer Update
Good day,
I have been waiting for the so called team to call me the whole week, no one has even bothered to call me even once, this is the 3rd time this case has been escalated. after being with you guys for 13years and I am being treated like a ********. I guess they still wont bother calling me as they are busy packing the bags to go spent time with their families whilst I can go and see mine for Christmas, really this has been the utmost worst experience ever.
I have been waiting for the so called team to call me the whole week, no one has even bothered to call me even once, this is the 3rd time this case has been escalated. after being with you guys for 13years and I am being treated like a ********. I guess they still wont bother calling me as they are busy packing the bags to go spent time with their families whilst I can go and see mine for Christmas, really this has been the utmost worst experience ever.
Standard Bank's replyOfficial
22 Dec 2023, 09:19Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Dec 2023, 09:19
Official
Good day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
NH
Nhlakanipho H's updateReviewer Update
26 Dec 2023, 09:20What a horrific experience, no one came back to me with regards to my account. If you had bothered to call me, I was going to provide you with the emails and bank statements that the money was from my provident fund payout from Discovery, and then you call yourselves a "Client Centric Bank" that's nonsense, I Had to borrow money from people to go home and now I promised to pay them back this week, but still my account is still blocked. Hai shem!!! thank you standard bank
NH
Nhlakanipho H's update26 Dec 2023, 09:20
Reviewer Update
What a horrific experience, no one came back to me with regards to my account. If you had bothered to call me, I was going to provide you with the emails and bank statements that the money was from my provident fund payout from Discovery, and then you call yourselves a "Client Centric Bank" that's nonsense, I Had to borrow money from people to go home and now I promised to pay them back this week, but still my account is still blocked. Hai shem!!! thank you standard bank
Standard Bank's replyOfficial
26 Dec 2023, 12:20Hi Nhlakanipho
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Dec 2023, 12:20
Official
Hi Nhlakanipho
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Dec 2023, 12:28Dear Nhlakanipho
We genuinely regret for the wait for our response.
We'll bring this to the attention of our team.
We'll be in contact with more information.
Kindest regards
Standard Bank Hello Peter Team
***
We genuinely regret for the wait for our response.
We'll bring this to the attention of our team.
We'll be in contact with more information.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Dec 2023, 12:28
Official
Dear Nhlakanipho
We genuinely regret for the wait for our response.
We'll bring this to the attention of our team.
We'll be in contact with more information.
Kindest regards
Standard Bank Hello Peter Team
***
We genuinely regret for the wait for our response.
We'll bring this to the attention of our team.
We'll be in contact with more information.
Kindest regards
Standard Bank Hello Peter Team
***
NH
Nhlakanipho H's updateReviewer Update
28 Dec 2023, 09:04Finally account has been opened, please can the business send an email to Ozow to unblock my R9000.00 as they advised Standard bank will inform them once everything is resolved.
Regards
Regards
NH
Nhlakanipho H's update28 Dec 2023, 09:04
Reviewer Update
Finally account has been opened, please can the business send an email to Ozow to unblock my R9000.00 as they advised Standard bank will inform them once everything is resolved.
Regards
Regards
Standard Bank's replyOfficial
02 Jan 2024, 15:28Hi Nhlakanipho
We appreciate you taking our call.
As instructed, an email releasing the findings has been forwarded to Ozow. We will give you an update as soon as they respond.
We will be closing the case in the interim, but we do hope you will get in touch with us if you require any other help.
Kindest regards, Standard Bank social media Team
We appreciate you taking our call.
As instructed, an email releasing the findings has been forwarded to Ozow. We will give you an update as soon as they respond.
We will be closing the case in the interim, but we do hope you will get in touch with us if you require any other help.
Kindest regards, Standard Bank social media Team
Standard Bank's reply02 Jan 2024, 15:28
Official
Hi Nhlakanipho
We appreciate you taking our call.
As instructed, an email releasing the findings has been forwarded to Ozow. We will give you an update as soon as they respond.
We will be closing the case in the interim, but we do hope you will get in touch with us if you require any other help.
Kindest regards, Standard Bank social media Team
We appreciate you taking our call.
As instructed, an email releasing the findings has been forwarded to Ozow. We will give you an update as soon as they respond.
We will be closing the case in the interim, but we do hope you will get in touch with us if you require any other help.
Kindest regards, Standard Bank social media Team
NH
Nhlakanipho H's updateReviewer Update
22 Jan 2024, 10:27I really do not know what's hard for your ***** department to just send an email which will not even take 5 minutes, to this date my OZOW.ME account is still blocked and they are waiting for your guy's fruad department to send an email, and no one from them has ever bothered to call me. Now I can't even pay my son's school fees. It's truly frustrating..
NH
Nhlakanipho H's update22 Jan 2024, 10:27
Reviewer Update
I really do not know what's hard for your ***** department to just send an email which will not even take 5 minutes, to this date my OZOW.ME account is still blocked and they are waiting for your guy's fruad department to send an email, and no one from them has ever bothered to call me. Now I can't even pay my son's school fees. It's truly frustrating..
NH
Nhlakanipho H's updateReviewer Update
22 Jan 2024, 11:10Hi please ignore this was sorted by your complaints department. Now at 11:04
NH
Nhlakanipho H's update22 Jan 2024, 11:10
Reviewer Update
Hi please ignore this was sorted by your complaints department. Now at 11:04
Standard Bank's replyOfficial
22 Jan 2024, 11:15Hi Nhlakanipho
Thank you for alerting us to this.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jan 2024, 11:15
Official
Hi Nhlakanipho
Thank you for alerting us to this.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***