LB
Lukas B
1 reviews | Active since Dec 2017
19 Aug 2025, 07:04
Standard Bank *****
Recently there was about R20,000 taken from my Bank account as an "on-line" purchase. Three transactions on one night - stuff purchased from Shein. There was NO authentication, no pin send, just informed of the transactions. Reporting it was tedious, and feedback is sc****. Even, as I am a Private banker client, the feedback is slow, not pro-active, but I must ask. How is this even possible when there is no authentication?? Surely if I purchased the stuff there must be a delivery address, etc etc
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Standard Bank's replyOfficial
19 Aug 2025, 08:07Dear Lukas B,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Aug 2025, 08:07
Official
Dear Lukas B,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***