Standard Bank

I had a friend deposit cash at an ATM into my account so that I could purchase an air ticket urgently. The ATM took the money but pushed out a slip saying they cannot process the request at the moment due to a technical problem. He went straight into the bank and reported it... I followed up the reference number now and have been informed that the enquiry can take 3 to 4 days to resolve. The ticket price has already gone up by over R200 rand as I was unable to purchase the ticket due to their faulty ATM. They should be responsible for the difference in price due to their incompetence!!! Going to start looking for another bank!!!