DL
DAVID L

1 reviews | Active since Apr 2012

06 Sept 2023, 14:26

Standard Bank *********** !

Had to stop my Standard bank Credit card due to incidents of suspected ***** . Thought replacing the card would be straight as I was told o the phone by the Stagnated aBank ***** department but its going on to close to 10 days and everyday I complainant get a bunch of new excuses . The simplest task has become so difficult in SA due to mostly *********** staff on the phone who can hardly be understood. One would think the powers that be in the bank would sure the staff making calls can speak well and clearly but that is not the case. Thank its time to approach a new bank for a credit card .

0
Replies (3)
Standard Bank
Standard Bank's reply06 Sept 2023, 14:29
Official
Dear David

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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DL
DAVID L's update06 Sept 2023, 14:34
Reviewer Update
Where is Standard Bank response?
Standard Bank
Standard Bank's reply06 Sept 2023, 14:50
Official
Dear David 

We will investigate with our team and we will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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