KH
Kevin H

1 reviews | Active since Nov 2018

18 Oct 2023, 15:45

****** Standard Bank

Standard BANK Brooklyn is ****** on its practices. My wife and daughter sat in the bank waiting for service from a consultant, for 2 hours. They were supposedly in a queue of people waiting. During this time people,who were behind them in the queue, were called ahead of them. When my wife confronted the receptionist about this, they were eventually afforded their rightful place, in the queue. As it happened all the people who were advanced in the queue were black and my wife and daughter are white. 2 hours they waited for service, while newcomers were advanced in the queue. This is TOTALLY unacceptable, and clearly ******. When confronted the staff didn't even bother to acknowledge their ****** attitudes and practices. I demand action on this matter.

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Replies (2)
Standard Bank
Standard Bank's reply18 Oct 2023, 15:50
Official
Hi Kevin

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply19 Oct 2023, 09:12
Official
Hi Kevin

We appreciate you taking our call.  In accordance with the discussion, we had today, October 19, 2023, we have reported the issue to the branch. We will get back to you once the matter is resolved.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team ***