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Tania N

1 reviews | Active since Apr 2021

17 Mar 2022, 17:40

Standard bank

Today I went to the bank to have a debit reversed, after waiting for an hour to see a consultant, I asked her to reverse 2 debit orders for me. I explained why I needed them reversed and she carried on by suspending the debit before reversing it. This then meant that she wasn't able to reverse either one of them causing me to loose R3600. This is absolutely ridiculous as I specifically asked her to reverse them first so that I can be sure to get my money back. She then couldn't find the reversal on the system so she put me on the phone with their help desk, where the lady told me the same thing, she couldn't find it on the system. I even spoke to the manager. Worst service I have ever received from standard bank in all the years I have been with them

0
Replies (12)
Standard Bank
Standard Bank's reply20 Jul 2023, 13:15
Official
Good Day Tania

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply20 Jul 2023, 13:48
Official
Good Day Tania

Rest assured our team is working around the clock to ensure that your query gets resolved.

The team will be in contact with you.

Kind Regards 
Standard Bank Hello Peter Team
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TN
Tania N's update01 Aug 2023, 15:46
Reviewer Update
It has now been almost another 2 weeks since your last reply - this is ridiculous!
Standard Bank
Standard Bank's reply01 Aug 2023, 16:58
Official
Dear Tania, 

this is not the level of service we strive for. We understand your frustration and are here to help. Our team will be in touch. 

We regret the delay.

Regards, 
Standard Bank Hello Peter Team 
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TN
Tania N's update02 Aug 2023, 07:26
Reviewer Update
Good day, I was busy driving when you tried calling yesterday. Please contact me during the day between 10am and 3pm
Standard Bank
Standard Bank's reply02 Aug 2023, 07:49
Official
Good Day Tania

Thank you for letting us know.

We will get our consultants to call you as soon as possible.

Kind Regards 
Standard Bank Hello Peter Team 
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TN
Tania N's update06 Sept 2023, 13:12
Reviewer Update
Another month has passed - and yet STILL NO RESPONSE with this regard. Absolutely ridiculous!
Standard Bank
Standard Bank's reply06 Sept 2023, 13:16
Official
Dear Tania

We regret the delay in providing feedback on this matter.

We will follow up once again with our team and we will be in touch.


Kind Regards 
Standard Bank Hello Peter Team 
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TN
Tania N's update06 Sept 2023, 13:34
Reviewer Update
I can only take calls between 10am and 3pm in the day. Otherwise email communication will be preferred as it is not always possible for me to take calls during the day. This matter has been outstanding for over a year with no outcome at all. I keep having to follow up. Standard bank has taken no action and no responsibility for the money that I lost due to the incompetence of the employee who assisted me. Even after I spoke to the branch manager - I was told, sorry but we cannot reverse the payments now and I had to just accept it.
Standard Bank
Standard Bank's reply06 Sept 2023, 14:26
Official
Dear Tania

All noted, we will share this information with the consultant dealing with this matter.

We sincerely apologize for the inconvenience caused.

Kind Regards 
Standard Bank Hello Peter Team 
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TN
Tania N's update06 Sept 2023, 14:30
Reviewer Update
Will have to see if anything comes of it.
Standard Bank
Standard Bank's reply06 Sept 2023, 14:41
Official
Dear Tania 

We will be in touch with further feedback.

Have a great day further.

Kind Regards 
Standard Bank Hello Peter Team 
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