Standard bank *****

Today my elderly mother got card cloned by a standard bank branch atm. Riversquare Standard bank. ‘Security guard was out on lunch’ when she went to withdraw money. So please enlighten me, If you cant even go and withdraw money from your nearest branch atm, while there is people there, cameras, security where are you then safe?

Isn’t it the responsibility of the branch to keep their atm’s safe or monitor them? Isn’t it Standard Bank’s responsibility to keep their premises safe? How can you allow this to happen to our older people? Where must they go if they need cash? Why cant the guards be there 24/7, obviously working in shifts?

How can she be responsible to take the loss if the only thing she did was drive out to her nearest BRANCH - (not ATM) to her branch to withdraw cash and then she gets cloned - nobody monitoring the cameras? No security guards no nothing?

I will take this further as I see it as an attack on elderly, how do you run a bank (high money)💰 and yet when your guards is on lunch everyone is exposed, no security for that hour? Keeping your premises safe and free from ********s is your responsibility… I mean where can she withdraw money if at a branch she gets cloned..

The people working at this branch basically told her that she has lost this money and they can’t do anything about it.

So my question still remains, where must one withdraw money if at the bank itself its unsafe to do so and that when something happens you are left on your own.

Cards were stopped, case reported to police, ***** department contacted. But ‘it’s your problem mam’.