KP
Kirsty P
1 reviews | Active since Dec 2025
15 Dec 2025, 11:07
STANDARD BANK
The level of disappoint I have received from standard bank is insane wow. For such a big bank, they are the most pathetic. For two weeks I have been enquiring on why I am receiving SMS's and phone calls in regards to my account that is arrears but the payments went off on time on my side. For two weeks I received the same feedback " account has been escalated to admin to remove arrears ". The call center agents we not helpful at all and the fact that I spoke to multiple of them and they all had the same nonchalant unhelpful attitude. Most useless bank.
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Replies (2)
Standard Bank's replyOfficial
15 Dec 2025, 11:09Dear Kirsty,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Dec 2025, 11:09
Official
Dear Kirsty,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KP
Kirsty P's updateReviewer Update
18 Dec 2025, 08:02Again today I received a call from Standard bank to say my technical arrears still has not been removed by admin! This has been a on going issue for more than 2 weeks now. Pathetic is a understatement.
KP
Kirsty P's update18 Dec 2025, 08:02
Reviewer Update
Again today I received a call from Standard bank to say my technical arrears still has not been removed by admin! This has been a on going issue for more than 2 weeks now. Pathetic is a understatement.