Standard Bank

I have been messed around for months. I requested a new credit card, as mine had expired. In what should have been a simple transaction turned into months of frustration with the card going to the wrong town, staff who apologised, but still no card. In the end I cancelled the card and paid off the small balance (which were all for the bank charges) for a card I did not have. I though that was the end of it, then I received e-mails from an Attorney to pay the balance owing - what balance - I cancelled the card months ago and there was nothing owing.