YM
Yanga M

1 reviews | Active since Oct 2013

03 Jul 2023, 14:03

*********** Standard Bank

I would be giving a ZERO rating! i lost my phone in March and cancelled my sim contract with Standard Bank in March. The consultant told me that they will be deducting for the last time and there wont be anymore deductions! Jiki jiki when i check my bank statement aibo ive been deducted each month without fail. This morning i reached out to Standard Bank only to be told there was never any cancelation like whos at fault here ? i dont work for Standard Bank so i cannot see waht happens behind closed doors so when their consultant tell me they cancelled unfortunately i have to take their word!

I cannot believe such a huge bank that i have been banking with for 20+yrs since i was still a student is so ***********. I need that termination to be backdated and my account refunded ASAP else from here we ARE going to TWITTER STREETS!

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Replies (1)
Standard Bank
Standard Bank's reply03 Jul 2023, 14:07
Official
Dear Yanga

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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