JM
Justin M

1 reviews | Active since Nov 2017

28 Oct 2023, 12:38

Standard Bank *******

My daughter was ****** of her cell phone which I bought through standard bank.

Thevashan Pillay of standard Bank say that they cannot block the phone as the standard bank Sim was not in it.

I asked him was my daughter supposed to ask the ***** to leave it in after she was traumatized already.

I cannot claim on my insurance as standard Bank don't care as long as they will be collecting there premi8for the next year.

Only standard bank wins in this situation as il be paying for the phone over the next year as they don't want to block it.

0
Replies (3)
Standard Bank
Standard Bank's reply28 Oct 2023, 12:40
Official
Dear Justin
 
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, 
Standard Bank Hello Peter Team 
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JM
Justin M's update31 Oct 2023, 22:24
Reviewer Update
Still no solution to my problem..

Some guy Thabile emails me but no solution, since yesterday he has not responded to me.

Is this the way business is conducted?
Standard Bank
Standard Bank's reply01 Nov 2023, 07:10
Official
Good Day 

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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