MC
MARINELLA C

1 reviews | Active since Oct 2025

20 Oct 2025, 19:16

Standard Bank

I was ****med on the 16.10.2025, my personal, savings and business accounts were wiped out. 17 transactions went through, one after another, without the ***** Department picking it up. Payments were made via PayShap and from what I was told went into a Discovery Bank Account. As of today, I still do not know if an investigator has been appointed. The only things the ***** Department have to say that the investigation takes 4 to 6 weeks. When asked how do I live and run my business in the meantime, the *****s Department answer is always the same. THE INVESTIGATION TAKES 4 TO 6 WEEKS AND WE ARE SORRY FOR THE INCONVIENCE CAUSED. Is this feasible. I am at a loss for words.

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Replies (1)
Standard Bank
Standard Bank's reply21 Oct 2025, 07:02
Official
Dear Marinella

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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