Standard Bank

Dear Hello Peter

Here is the summary of what has happened since our last conversation.

I eventually received an email from Standard bank after a ***** case was opened on the 13th of December 2024.

We received an email on the 7th of January 2025 after a long process of the Bank not replying.

Subject: Fw: Complaint: Case Number ***7 (Madelein Rundle)

Thompson, Sharne S <***> Wed, 11 Dec 2024, 17:11 to Tambuki, *****ba N, Manganyi, Tintswalo T, Debt Review Complaints, HSCollectionsComplaints, ClientSegmentEscalations Good day *****ba

Below please find feedback.

Financial History :

*** Loan Registered Date 1900/02/03 Loan Amount ZAR280,000.00 Months in arrears 19/12/2008 Balance o/s ZAR1,079,128.51 Arrears o/s ZAR953,074.86 Instalment Due ZAR27,309.86 Instalment date 28th of the month Insurance (IP) NIL Assurance (AP) NIL Bond Term remaining 48 months Interest Rate 10.6% Amort Balance R53 346,72

FW: Complaint: Case Number ***7 (Madelein Rundle) PERSONAL Search for all messages with label PERSONAL Remove label PERSONAL from this conversation Madelein Rundle <***> Tue 7 Jan, 09:16 (3 days ago) to *****ba, Veronica, Dawud Dear Wendy I refer to your email and specifically the Financial History as displayed below. 1. The loan registration date of 03/02/1900 - where does this date come from? 2. Months in arrears - 19/12/2008 3. Balance outstanding of R1 079 128 .51 - I would love to know how you calculated this amount. 4. Arrears outstanding of R953 074. 86 - Really would like to know how you got to this amount, even though we have been paying the arranged amount of R3000.00 from 2013 to 2021(when COVID hit) We still paid half the amount as allowed by the government. 5. The Insurance and Assurance which suddenly now shows as NIL, but on the bank statements the Insurance and Assurance is twice the amount of the payment we were instructed to pay??? 6. The bond term remaining is only 48 months - How do you get to this time frame? 7. If the Balance outstanding is R***.51 - how is the Amortization Balance only R53 346.72. These are confusing amounts. It really looks like there is something very very wrong with the complete calculation of our bond, don't you think. So I await your urgent response herein regarding our queries. Kind regards Madelein I again responded to Wendy’s email:

Madelein Rundle <***> Tue 7 Jan, 09:45 (3 days ago) to *****ba, Veronica, Dawud Dear Wendy

Thanks for your response. I will only receive your consultant if he / she replies via email. It is due to all the telephone calls that we are in this mess.

I would appreciate it if your consultant will reply to all the emails above.

Thanks and kind regards Madelein

On the 9th of January 2025 Phumuza from Standard Bank had the cheek to contact me via telephone to discuss the matter. This just shows why I have no time for this bank, because they even refuse to reply to our requests.

I will keep you posted as to further developments herein.

Keep up the good work Madelein