CF
Cheryl F
1 reviews | Active since Aug 2020
09 Oct 2021, 11:01
Standard Bank
My credit card was declined for no reason while doing an online purchase, after the otp was entered. After calling the bank, I was told that there was a system problem and to try again. Same story, he said he would call me back 16 hrs later still waiting.My card is now blocked and I am in a line for the past 40 minutes. This bank has THE WORST customer service.
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Standard Bank's replyOfficial
10 Oct 2021, 01:19 Hello Cheryl
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply10 Oct 2021, 01:19
Official
Hello Cheryl
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
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