Standard bank *****

Good day I need some urgent help please as the standard bank is failing me ,

In middle of January I did online application On my money app to see what is available for me as in funds , I was pre-approved for a revolving loan and a credit card, I did the whole application and pressed a call back for an agent to assist me , so on 23rd January 2025 I get a call from standard bank credit card application department, it was a female that went through the application with me , so she kept contact via emails for me to send my bank statements etc because I bank with another bank , so she when certain documents was needed she would call me to verify and I also emailed her back after the calls , I was approved and the credit card was sent to my standard bank branch which I then went into bank collected my credit card linked the credit card to my standard bank app ,please note this was on the 3rd of February 2025 , on the 4th of February the same agent calls me at 12-15 to check all went well ,I told her it did thank you but why wasn't the R80 000 loaded and it was R50 000 , she then told me no issue I can load the Credit card I just need to give her my credit card number which i did , she sent me an otp written " CREDIT CARD LIMIT INCREASE " 1- ACCEPT 2-DECLINE , I PRESSSED 1 FOR THE INCREASE ,please note I trusted this banker as I was liaising with her for 2 weeks , whilst on the call on 4th February 12-15 she told me to check on the app after 30 mins the R80 000 will be there whilst we on a normal call , please note i was not logged into my app at all , so I gave it time to my horror after 30 to 45 mins I check on my app the money was gone showing -R50 000 , I panicked so drastically to a point of literary passing out ,I immediately phoned standard bank customer service, the agent who took my call I explained him everything and immediately he says to me this was ***** as he can see on his side of the system, he then blocked my credit as the funds was already out and filed a ***** case , standard bank investigated the case after 3 weeks i got a call and was told it's my responsibility as I accepted an otp , an otp was never sent to me at all of an transaction of R50 000 ,if an otp was sent to me I would have declined immediately as I'm in business and everyday I do transactions and this never ever happened as I'm very careful , The bank has not sent me any proof ,when I asked to talk to the head leader in the investigation she the told me to send all evidence of emails and calls which I did , I asked the investigator how come I must provide evidence, isn't all calls recorded, why can't the banker who did my application be investigated , why isn't my emails checked and investigated , if standard bank listen to all recorded calls with the banker they will surely hear everything on the 4th of February when the money was ****** by her , now they are investigating again by my proof ,

Please I'm very stressed out ,I'm actually taking medication for anxiety and I'm in desperate help of intervention with standard bank