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Anuschka N
1 reviews | Active since Jun 2017
14 Dec 2019, 10:48
Standard bank, 365 days on hold.
I have been trying to contact standard bank in regards with a payment made from I account I've been on hold for almost 30 minutes. I eventually get through and get transferred AGAIN. I've been waiting for so long and even though I followed the prompts I still got transferred???? I dont receive notifications when money leaves or enters my account and that to me is very unusual. Please correct your channel of service and the quality thereof.
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Replies (4)AN
Anuschka N's updateReviewer Update
14 Dec 2019, 11:03I'm still waiting for this very irresponsible bank to get back I was kept for the second time for 18min on hold this is an issue and if concerns about transactions on my account can't be seen to the I guess I need to really consider taking my business else where! Pathetic service!
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Anuschka N's update14 Dec 2019, 11:03
Reviewer Update
I'm still waiting for this very irresponsible bank to get back I was kept for the second time for 18min on hold this is an issue and if concerns about transactions on my account can't be seen to the I guess I need to really consider taking my business else where! Pathetic service!
Standard Bank's replyOfficial
16 Dec 2019, 20:23Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply16 Dec 2019, 20:23
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Anuschka N's updateReviewer Update
16 Dec 2019, 23:37After 2 days and you're saying " you assure me that as an organization you are committed to providing the best possible service and that you assure me that this will be addressed as a matter of urgency. " Where is the urgency after 2 days???? I had to call in again and again and again until I I got through to woman by the name of gillian, you guys should applaud her for her excellent customer services s****s because this automated reply is such a false statement made by the company. There was no urgency and not 1 follow up besides this automated response today! Pathetic!
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Anuschka N's update16 Dec 2019, 23:37
Reviewer Update
After 2 days and you're saying " you assure me that as an organization you are committed to providing the best possible service and that you assure me that this will be addressed as a matter of urgency. " Where is the urgency after 2 days???? I had to call in again and again and again until I I got through to woman by the name of gillian, you guys should applaud her for her excellent customer services s****s because this automated reply is such a false statement made by the company. There was no urgency and not 1 follow up besides this automated response today! Pathetic!
Standard Bank's replyOfficial
24 Dec 2019, 14:48Dear ****chka newman
Thank you once again for posting your comments.
I refer to our email correspondence with each other you confirmed that the you managed to sort out the matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other you confirmed that the you managed to sort out the matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply24 Dec 2019, 14:48
Official
Dear ****chka newman
Thank you once again for posting your comments.
I refer to our email correspondence with each other you confirmed that the you managed to sort out the matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other you confirmed that the you managed to sort out the matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***