Standard bank

Item: Standard Bank
Rating: 1
Author: Masego B

I am very disappointed in the transactional department of standard bank. I queried a transaction on the number given for which they did admit their system had an issue but I have since not received any assistance except promises that it will be corrected. My access account has been incorrectly debited. Even after wasted airtime trying to get them to fix the error, it has not been resolved. My rating would be a zero if the app allowed for transactional banking at standard bank. I am forced not to utilize my account as a result.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

26 Sept 2020, 01:16

Hello Masego

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply26 Sept 2020, 01:16

Official

Hello Masego

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's replyOfficial

09 Oct 2020, 13:03

Good day Masego,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for further details has been sent to you, we await your response.

Kind regards

Complaint Resolution Centre

Standard Bank's reply09 Oct 2020, 13:03