Standard Bank 32 day notice account - False advertising or miss-information?

Funny that the first review I read when searching for Standard Bank 32 notice account payouts, describes the exact same issue as what I am currently experiencing. I gave notice via the banking app, with a payout date indicated as 6 Feb 2019. This morning, the money still reflects on my notice account, and is not available in my current account. Upon phoning the call center, I am informed, like the other reviewer on Helopeter(who also gave notice via the app), that the notice is not visible to the agent . I am about to lose a business opportunity because of this oversight The agent then contacts prestige banking, who later confirms that they are able to see the notice, but that it will still take 24 hours to reflect in my current account (So why is the app info show today's date, with ABSOLUTELY ZERO reference to the 24 hour payout period?). I now need to run around and try and explain this predicament to the other parties and to arrange for the money to be transferred to them at a later date than initially agreed. I have already started closing most of my products with Standard Bank, and after this last fiasco and egg on my face, I think I will rather close everything and move by bond accounts to a new bank.