STANDARD BANK 30 HOURS HOLD ON FUNDS PENDING VERIFICATION !!! NO PROGRESS

Hi everyone i am an HR consultant and recently a recruitment consultant. I opened a business account with Standard bank Business banking ( biggest mistake so far) . I worked on afew key jobs for a multi national company and made placements. The client paid me the placement fee on Friday 9 Nov the funds did not clear my account until Tuesday 13 November due to the fact that they paid from an international bank. Standard bank called me to verify the payment and what it was for which made sense. However i went to go and try and access the money and it turns out after an hour my account had a soft block from the ***** department. THEY NEVER TOLD ME OF THIS NO SMS NO PHONE CALL NOTHING. Iwent to the bank severfal times and was told to wait . I then called the center twice was on a call for an hour. The person i spoke to said i required a proof of payment/invoice to have them release the money. This morning i called again and they said they had contacted the sending bank to confirm the transaction was legit . 36 hours later i have sent proof of payment sent invoice and they claim they are still awaiting the foreign bank to verify. In all of this i cant access the money i can pay bills i am a small business owner who is being punished for doing business, There is no time line for when i will have feedback or when the funds will be released. Is there no ombudsman someone can refer me this seems unreal this can go on for days with no resolution no communication :-( Once my business picks up will be moving from STANDARD BANK Business THIS IS RIDICULOUS.