Standard Bank

I went to a standard bank ATM at Northgate Mall yesterday to draw some money as i had a few things to buy before the shops closed at 18h00. As usual after i had entered my request the machine processed and my card was returned, however the machine hung on a \please wait while we process your transaction"message. Meanwhile i had received a message that the money had been deducted from my account. I waited for 5 minutes before i asked a security guard if there was anyone who could help me. He informed me that everyone who could help was gone for the day.I then called the callcenter and spoke to an agent who told me they would reboot the atm.They rebooted the atm but still nothing came out. I was told that they have to investigate the machine and that i might not get my money back. I feel that this is very unfair as it is not my fault that the atm was not working properly. I am sure there are cameras at the atms and you will be able to see that i did not receive the money. Why am i paying for a fault that is in no way mine?i have received no apologies for the inconvenience either!!! This is gross victimisation and blatant theft by Standard Bank!!!"""